Master Call Center Account Management

I have worked in the call center industry for many years. I have also worked for some of the largest and most successful businesses in the world.

If you want to be a call center master in any position, you have to make yourself known. Sell yourself. Create your brand from within the company. I’m not talking about just to your manager or your manager’s manager – create your brand to your customer and employee too. One thing to keep in mind at all times,

“The customer you’re speaking to or the employee you’re speaking to isn’t just a person that you’ve come across within your career path. They are your personal customer or your personal employee.”

As with any company you currently work for, being an advocate at all times (even when you’re at a party scene and off the clock) is imperative towards keeping a positive light about the one that supports your career and your income.

“If you go overboard, get out of the situation” 

Let’s face it. Would you own an Android phone if you currently worked for Apple? Would you have services with Verizon if you work for AT&T? Of course not – but if you do, you may want to reconsider your options. Really.

“They support you. Be respectful and do the same for them”

Mastering your current position with your employer depends on the employer themselves and the expectations required from them. But always remember to ask for feedback and always deliver constructive feedback to others.

“Caring is sharing” 

Just a few tips to keep yourself on your toes and to let your employer know that you intend to stay that way.


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