Apple to Samsung – all Devices

As most people know about me, I am very tech savvy. I love Windows, MacOS, Chromium, iOS, Android, BlackBerry (classic and Android)……and the list keeps going on and on.

I recently had an iPhone 7 Plus, an Apple Watch, a 2018 MacBook Pro and an iPad Pro. I was well invested in Apple’s devices simply because I wanted the the ‘experience’ of integrated services.

But all that changed after having three of the worst customer service experiences with the tech giant over a year’s time frame.

My most recent experience was after I bought my shiny new Macbook Pro after hearing the recommendations about this “device for professionals and creatives” from a specialist at my local store. It was a beautiful device – until I tried to run Adobe Creative Suite on it and Microsoft Office. The device began to lag in performance, and for the price tag of $1400, I expected perfection, just like most people would.

So I decided to chat with Apple to see what was going on with my $1400 machine – after all, Apple is supposed to be the best, right? Sure. We’ll let them think that.

…..Anyway…..

The customer support chat was about as responsive as my new lagging $1400 Macbook Pro. After not getting my issues resolved, and after an hour plus of chatting, I informed the chat agent that I appreciated their help and that I was going to return the Macbook Pro.

End of conversation.

So not only did I return my Macbook Pro to the store, I also returned my defective Apple Watch (it was not tracking movement after a recent iOS update), traded in my iPhone 7 Plus at Best Buy and I am also in the process of trading in my iPad Pro as well sometime in the near future.

I went back to my Samsung Galaxy S8 Plus, bought a Samsung Chromebook Pro (with an sPen built in) for $499 on sale and a Samsung 9 Pro Laptop (it has a dedicated graphics card, instant on access, 256 GB SSD just like the Macbook Pro and an sPen built in) $1249 which everything for Adobe Suite and Microsoft Office works just like it should. I have everything synced back to Google Drive (my preferred ecosystem) instead of using Apple’s forced ecosystem (iCloud usage is mandatory to allow sync across devices) and Google’s at the same time.

I am not saying that one platform or device is better than the other, it really is based on personal preference and how one company can pitch a sale better than the other (this should be something for everyone to think about because Apple does a great job of paying the media to keep known issues away from the public for 6 months as they try to resolve the issues behind the scenes and Google is the one that notifies Apple when there is a known issue in security – who is Apple’s primary search engine? Google.) but I never had to contact tech support for a Windows based, Chrome based or Android device that took over 15 minutes to fix (except HP, they take weeks and an FTC complaint). The combination of Android and Windows works best for me.

Am I bitter? Nope. Just logical.

Obsessed with Technology and Becoming the VigorIntel Online Start-Up

Although I will have my Bachelors Degree in Human Resource Management in April 2018, I am obsessed with technology – I always have been. It’s such a strong passion of mine that I am always reading about improved technology from all sides of innovation and watching annual events in relation to Apple, Samsung and Microsoft new releases.

Every device has its positives and negatives about them. In other words, I personally don’t think that there is a perfected device out there, but there is a device perfect for everyone based onĀ  an individual need. This is the beauty of technology. Choices. Unlike your 5th grade math class, there is no right answer.

I have always been the go-to guy from family and friends when they need advice about fixing an issue and recommending user software or apps for mobile and stationary devices. Even people that I haven’t heard from in quite a while send me a message on Facebook looking for advice – and I don’t mind it, but I’m not your regular personal tech guru without a fee either.

This is when I started vigorintel.com. I became aware that there was a market for my skills – even if I only wanted to do it Part Time. I have always loved blogging, and one day I decided to teach myself Adobe Illustrator, Photoshop, Premiere Pro (in the process of learning), After Effects (in the process of learning) and Muse. On top of years of my technical knowledge, this gave me a new incorporated service platform to offer people. An all in one stop shop for digital design, tech support, creative writing and web design.

All I did was buy a domain and web hosting services. Although you can use simple and easy sites like WordPress (I use it for blogging, like this one), I found it more challenging and personalized to create my own sites from scratch. After all, there isn’t just one smart device for everyone, why should anything else be?

Now mind you, I’m almost done with my BS degree in Human Resource Management, and I love helping people and business. But this doesn’t mean I have to neglect my other interests and expertise.

Once you figure out exactly what you love, you can do amazing things – and possibly make a little extra cash in the process.

Never give on your passions.