As most people know about me, I am very tech savvy. I love Windows, MacOS, Chromium, iOS, Android, BlackBerry (classic and Android)……and the list keeps going on and on.
I recently had an iPhone 7 Plus, an Apple Watch, a 2018 MacBook Pro and an iPad Pro. I was well invested in Apple’s devices simply because I wanted the the ‘experience’ of integrated services.
But all that changed after having three of the worst customer service experiences with the tech giant over a year’s time frame.
My most recent experience was after I bought my shiny new Macbook Pro after hearing the recommendations about this “device for professionals and creatives” from a specialist at my local store. It was a beautiful device – until I tried to run Adobe Creative Suite on it and Microsoft Office. The device began to lag in performance, and for the price tag of $1400, I expected perfection, just like most people would.
So I decided to chat with Apple to see what was going on with my $1400 machine – after all, Apple is supposed to be the best, right? Sure. We’ll let them think that.
The customer support chat was about as responsive as my new lagging $1400 Macbook Pro. After not getting my issues resolved, and after an hour plus of chatting, I informed the chat agent that I appreciated their help and that I was going to return the Macbook Pro.
End of conversation.
So not only did I return my Macbook Pro to the store, I also returned my defective Apple Watch (it was not tracking movement after a recent iOS update), traded in my iPhone 7 Plus at Best Buy and I am also in the process of trading in my iPad Pro as well sometime in the near future.
I went back to my Samsung Galaxy S8 Plus, bought a Samsung Chromebook Pro (with an sPen built in) for $499 on sale and a Samsung 9 Pro Laptop (it has a dedicated graphics card, instant on access, 256 GB SSD just like the Macbook Pro and an sPen built in) $1249 which everything for Adobe Suite and Microsoft Office works just like it should. I have everything synced back to Google Drive (my preferred ecosystem) instead of using Apple’s forced ecosystem (iCloud usage is mandatory to allow sync across devices) and Google’s at the same time.
I am not saying that one platform or device is better than the other, it really is based on personal preference and how one company can pitch a sale better than the other (this should be something for everyone to think about because Apple does a great job of paying the media to keep known issues away from the public for 6 months as they try to resolve the issues behind the scenes and Google is the one that notifies Apple when there is a known issue in security – who is Apple’s primary search engine? Google.) but I never had to contact tech support for a Windows based, Chrome based or Android device that took over 15 minutes to fix (except HP, they take weeks and an FTC complaint). The combination of Android and Windows works best for me.
Am I bitter? Nope. Just logical.